Privacy Policy

1. Company Identity & Scope

This Privacy Policy applies to all personal information, commercial inquiries, survey records, and communication details gathered by Air Home Cargo Packers & Movers (referred to herein as "Air Home Cargo", "we", "us", or "our"), operating from its primary administrative and transport depot located at Shop No. 7, Plot No. 33, T.T. Nagar, Dewas Naka, Indore, Madhya Pradesh - 452010.

By accessing our website (https://airhomecargopacker.com/), submitting an online relocation quote form, contacting our 24/7 helpline numbers (+91-8000247510, +91-9724242507), or engaging via WhatsApp, you acknowledge and agree to the data practices described in this document.

2. Information We Collect

To execute safe, accurate household shifting, corporate moving, vehicle transportation, and warehousing services, we collect necessary customer details:

• Contact Information: Full customer name, primary telephone number, alternate phone number, and email address.
• Relocation Coordinates: Origin address, destination address, floor levels, elevator availability, and road accessibility conditions.
• Consignment Inventory: Itemized list of household furnishings, commercial appliances, fragile goods, vehicles (make, model, registration number), or machinery requiring specialized crating.
• Date & Time Schedules: Preferred packing date, target dispatch window, and expected delivery date.
• Payment & Billing Data: Transaction references, advance booking receipts, GST invoice particulars, and corporate reimbursement documentation. We do NOT store credit card numbers or banking passwords.

3. How Your Information Is Used

Customer data is used strictly for operational moving requirements:

1. Calculating precise, itemized moving quotations without hidden fees.
2. Dispatching in-house supervisor teams for pre-move physical or video surveys.
3. Allocating dedicated closed container vehicles and company packing crews.
4. Generating formal GST consignment bills, lorry receipts (LR), and transit insurance cover notes.
5. Real-time transit updates and delivery coordination with destination recipients.
6. Post-relocation customer service and formal feedback collection.

4. No Broker Sharing & Anti-Spam Commitment

Unlike open lead-generation aggregator portals, Air Home Cargo Packers & Movers is an authentic asset-based transport company. When you request a quotation through our platform:

• Your phone number is handled exclusively by our verified Dewas Naka Indore operations desk.
• Your details are never sold to competitor moving brokers or lead auction systems.
• You will not receive unsolicited telemarketing phone calls or marketing spam.

5. Data Storage & Cyber Security

We implement industry-standard administrative, technical, and physical security safeguards to prevent unauthorized access, disclosure, or alteration of personal information:

• Our website uses SSL/TLS encryption to help protect data transmitted between your browser and our servers. While we implement reasonable technical and administrative safeguards, no online transmission can be guaranteed to be completely secure.
• Internal customer databases are restricted strictly to authorized operations and billing staff.
• Physical consignment sheets and survey logs are archived securely at our Dewas Naka depot.

6. Direct WhatsApp & SMS Communications

When you initiate an inquiry via WhatsApp (+91-9328413503) or opt to receive quote summaries via WhatsApp, we use end-to-end encrypted messaging to share:

• Official written PDF moving quotations and cost breakdowns.
• Driver details, truck vehicle registration numbers, and live transit locations.
• Inventory photos taken during initial packing for verification at delivery.

You may request cessation of WhatsApp communications at any time by replying "STOP" or notifying our helpline.

7. Cookies, Analytics & Third-Party Services

Our website may use the following technologies that may collect or process data:

• Cookies: Basic technical cookies are used to ensure smooth navigation, maintain session state, and process form submissions securely.
• Web Analytics: We may use web analytics tools to review aggregated, non-personally identifiable usage data (such as page visit counts, device type, and browser version) to improve website performance and accessibility.
• Google Maps: Our contact page embeds a Google Maps frame. Google's privacy policy governs data processed through their platform.
• WhatsApp Integration: Our website includes links to WhatsApp. When you initiate a WhatsApp conversation, Meta's privacy policy governs that interaction.
• Contact Forms: Information you submit through our quote or contact forms is transmitted securely and handled as described in this Privacy Policy.

You may configure your browser to restrict or block cookies; however, some website functionality may be affected if cookies are disabled.

8. Customer Rights & Data Retention

Under applicable Indian Information Technology rules, you maintain the following rights regarding your personal records:

• Right to Review: You may request a copy of the personal information stored in your consignment record.
• Right to Correct: You may request immediate correction of any inaccurate addresses, inventory items, or contact details.
• Retention Period: Relocation logs and financial transaction invoices are retained for the statutory period required by Indian transport and tax authorities, after which records are securely purged.

9. Grievance Officer & Contact Details

If you have questions, feedback, or concerns regarding this Privacy Policy or how your personal information is handled, please reach out to our designated customer grievance desk: